We want you to love the materials you work with. If something isn’t right, we’re here to help.
Return Window:
We accept returns within 30 days of delivery.
Return Condition:
To ensure quality and safety, returned items must be in new, unused condition, with all original packaging.
We cannot accept returns on:
- Open ink
- Opened mediums
- Cut paper or pads with torn sheets
- Clearance items
- Any item that shows signs of use
Return Shipping:
Return shipping is handled through our Returns portal.
A prepaid return label will be provided, and $9.95 will be deducted from your refund to cover return shipping.
Refunds are issued to the original payment method once the returned item is received and inspected.
Damaged or Defective Items:
If your order arrives damaged or defective, we’ll make it right.
Please notify us within 7 days of delivery with:
- A photo of the item
- A photo of the packaging (if damage appears shipping-related)
This helps us file claims with the carrier and resolve your issue quickly.
Replacement vs. Refund:
Our default is to send a replacement for damaged or defective items. If the item is out of stock or if you prefer, a refund can be issued instead. There is never a shipping charge for replacements on damaged or defective items.
Order Errors:
If we ship the wrong item or miss something in your order, contact us and we’ll correct it immediately. Any shipping costs related to our error are covered by us.
Questions?
If you have any questions about your order, returns, or shipping options, our team is here to help. Reach out anytime, whether you need help choosing the right materials or need assistance with your order.
Shipping & Returns FAQs
Can I cancel or change an order after it’s placed?
Once an order is placed, it can’t be canceled or changed.
Do you offer free shipping?
Yes, free Standard Shipping on orders over $99.
Do you offer expedited shipping?
Yes. Expedited options are available to the Contiguous U.S., Alaska, and Hawaii.
Some oversized and hazmat items are not eligible.
Do you ship internationally?
Not at this time. We ship within the United States to the contiguous U.S., Alaska, and Hawaii. We do not currently ship to Puerto Rico or other U.S. territories.
Can I return something I tried out?
We can only accept returns on items that are new and unused, in original packaging.
Which items are non-returnable?
Opened items, and any item showing signs of use.
How do I return something?
Use our returns portal. A $9.95 return shipping fee will be deducted from your refund.
What if my order arrives damaged?
Contact us within 7 days with photos, and we’ll replace or refund the item.
What if you shipped the wrong item?
We’ll correct it immediately at no cost to you.