At Speedball, we’re makers ourselves. We understand that having the right tools in your hands, performing exactly as they should, is what you expect. We take great pride in the quality of every nib, ink, and glaze we craft, but we also know that sometimes a project needs a different direction. Whether a product wasn't quite what you expected or you simply changed your mind, our goal is to make the resolution process as seamless as possible so you can get back to creating.
Return Window:
We accept returns within 30 days of delivery.
Return Condition:
To ensure quality and safety, returned items must be in new, unused condition, with all original packaging.
We cannot accept returns on:
- Open ink
- Opened mediums
- Cut paper or pads with torn sheets
- Clearance items
- Any item that shows signs of use
Return Shipping & Costs:
To initiate a return, please visit our Returns Portal, where a prepaid shipping label will be provided.
Please note that while we refund the cost of the products, you are responsible for the return shipping. A $9.99 fee will be deducted from your refund to cover these costs. We operate differently than many large-scale e-commerce retailers. To keep our tools accessible to artists of all levels, we work on small margins and do not "build in" the cost of potential returns into our prices.
Refunds are issued to the original payment method once the returned item is received and inspected.
Damaged or Defective Items:
If your order arrives damaged or defective, we’ll make it right.
Please notify us within 7 days of delivery with:
- A photo of the item
- A photo of the packaging (if damage appears shipping-related)
This helps us file claims with the carrier and resolve your issue quickly.
Replacement vs. Refund:
Our default is to send a replacement for damaged or defective items. If the item is out of stock or if you prefer, a refund can be issued instead. There is never a shipping charge for replacements on damaged or defective items.
Order Errors:
If we ship the wrong item or miss something in your order, contact us and we’ll correct it immediately. Any shipping costs related to our error are covered by us.
Questions?
If you have any questions about your order, returns, or shipping options, our team is here to help. Reach out anytime, whether you need help choosing the right materials or need assistance with your order.
Shipping & Returns FAQs:
Can I cancel or change an order after it’s placed?
Once an order is placed, it can’t be canceled or changed.
Do you offer free shipping?
Yes, free Standard Shipping on orders over $100.
Do you offer expedited shipping?
No, we do not offer expedited shipping options at this time.
Do you ship internationally?
Not at this time. We ship within the United States to the contiguous U.S., Alaska, and Hawaii. We do not currently ship to Puerto Rico or other U.S. territories.
Can I return something I tried out?
We can only accept returns on items that are new and unused, in original packaging.
Which items are non-returnable?
Opened items, and any item showing signs of use.
How do I return something?
Use our returns portal. A $9.99 return shipping fee will be deducted from your refund.
What if my order arrives damaged?
Contact us within 7 days with photos, and we’ll replace or refund the item.
What if you shipped the wrong item?
We’ll correct it immediately at no cost to you.